Support information for Google Suite (GSuite) applications
This page is to provide support information for teachers and staff, which includes the information for students. The information for students will be placed on the schools website ps109x.org. If a parent contacts you, please refer them to the student page located at PS 109 Tech Support page
New login website for teachers and students:
Teachers and students can now use the following link to sign into their Google Classroom accounts:
For staff
For Teachers
Class resources
How to reorder your class cards (if you have multiple classes)
How students can annotate document using Google Classroom mobile app
Add users
Assignments
Video How-tos
Online Training
Troubleshooting
For further technology support from DIIT, please use the following link to request support:
For students
This information is also located on PS 109 school website
Classes
Managing Assignments
Information on NYC Department of Education Website
Access to DOE systems at home (ATS, STARS Admin, OORS, Office 365, Cybershift, and more)
DOE Remote Workspace
The DOE has created a unified workspace solution that allows remote staff to access some DOE applications from one single location on the internet. No VPN access is required. However, you can only access the portal from outside the DOE network.
You will be able to access apps such as ATS, STARS Admin, OORS, Office 365, Cybershift, and more.
Sign in with your DOE username (the part before the @) and password here:
Again, this URL is only accessible on a non-DOE networked computer.
Also, be sure to bookmark the link in your browser for easier access.
Tips and Tricks for Google Apps
Tips for Staff
Google Classroom
Decide how students interact with your assigned attachments:
To decide how students interact with an attachment, next to the attachment, click the Down arrow and choose an option:
Students can view file—All students can read the file, but not edit it.
Students can edit file—All students share the same file and can make changes to it.
Make a copy for each student—Students get their own copy of the file with their name added to the document title. For Google Docs, Sheets, and Slides files, both you and the student can edit the document. When students turn in the assignment, they can’t edit the document until you return it to them.
Note: If you see a message that you don’t have permission to attach a file, click Copy. Classroom makes a copy to attach to the assignment and saves it to the class Drive folder.
To view or update your grade book, follow the steps on this page:
Grading with feedback (with possibility to resubmit work)
When you click on "grades" in your classroom. You can see who turned in the assignment, then click on the three dots. It will say, "view submission" and that is where you can give them a grade in addition to feedback. The students can respond, and can resubmit work based upon the feedback. When giving feedback, however, you must hit "return" so that it goes through.
Where are the my classes in Google Classroom?
If you have already downloaded the Google Classroom app, then these are the steps you should follow:
Step 1
Open Google Classroom app
A- If your child is not already logged into a account (@schools.nyc.gov or @gmail.com) go to step 2 below
B - If you are logged into a personal gmail account on the device, you need to add your @schools.nyc.gov account. To do this, click on the top right icon of the screen (image or a letter within a circle), then scroll down to "Add another account". Go to step 2 below.
Step 2
Logging into @schools.nyc.gov Google account:
Login by typing your _____@schools.nyc.gov account and press enter. Then you will be prompted to enter the account again (do not type the @schools.nyc.gov portion) and DOE email password. When you press enter (or go depending on the device you are using) it should log you in where you see your classes.
Note- If you open Google Classroom and don't see the classes, please check what account is logged in by clicking the top right icon of the picture or letter to see which one is logged in. If you have logged into the account already on that device, you should see it and all you have to do is click on the @schools.nyc.gov account. It will switch and you should see all the classrooms they are in.
Google Meet
Google Meet now has the recording feature for those that have asked about recording so use at a later date (like a webinar). It should save it to your Google Drive inside of a "Meet Recordings" folder. Please make sure you stop the recording before ending the call. In order to record a meeting you have with students or adults, you have to ask for permission. When you click record, it gives you a prompt to make sure you asked for permission. Please do not record yourselves with students if you did not get permission. When Google Meet records you, your name will be watermarked on the bottom left of the video.
Also, if you want to create your own recording of yourself (ie. doing a read aloud) you can use Google Meet's recording feature to record yourself. Remember to not add anyone to the video if you are simply recording yourself and to turn on video and microphone.
Tips for students and families
Device needed at home
If your child does not have a device at home, please click on the below link to fill out the DOE survey. They will begin distributing these and will contact you about next steps. You can also call call 718-935-5100, and choose option 5 to make the request over the phone.
Google Classroom
Where are the my classes in Google Classroom?
If you have already downloaded the Google Classroom app, then these are the steps you should follow:
Step 1 -Open Google Classroom app
A- If your child is not already logged into a account (@nycstudents.net or @gmail.com) go to step 2 below
B - If someone is already logged into a personal gmail account on the device, you need to add the student's @nycstudents.net account. To do this, click on the top right icon of the screen (image or a letter within a circle), then scroll down to "Add another account". Go to step 2 below.
Step 2 - Logging into @nycstudents.net account:
Login by typing their entire _____@nycstudents.net account and press enter. Then you will be prompted to enter account again and the password (student's birthday in MMDDYYYY format). When you press enter (or go depending on the device you are using) it should log you in where you can see the classes and accept the invitations to classes.
Note- If you open Google Classroom and don't see the classes, please check what account is logged in by clicking the top right icon of the picture or letter to see which one is logged in. If you have logged into the account already on that device, you should see it and all you have to do is click on the @nycstudents.net account for your child. It will switch and you should see all the classrooms they are in.
Chromebooks
My Chromebook is not connecting or keeps disconnecting from wifi
My Chromebook says "Connecting to this network is disabled by your administrator" when trying to connect to wifi
The way to fix this issue is to have the Chromebook connect to the school’s Wi-Fi network for it to get a small update that will remove that restriction. If you live close to the school and are able to walk to the school, open the laptop outside of the school so that it can connect to the schools network. You don’t have to be inside the building, but it needs to get as close to the school as possible so that it can connect to the school's wifi network. If you are able to do this, 2 things will happen: 1) Adds a “Browse as Guest icon” to the main screen when you turn on the Chromebook and 2) removes that restriction that is blocking you from connecting to your Wi-Fi.
Since school staff cannot go into the building until the Mayor and Chancellor tell us to return, we will be unable to go to the building to fix this restriction. If you are unable to open the Chromebook near the school then please fill out the device survey on DOE’s website at link to DOE Remote Learning Device Survey so that you can be placed on the list to potentially receive a device directly from the DOE. They will begin contacting families directly to let them know what the next steps would be to receive a device.
Troubleshooting for iPad
i-Pad Wi-Fi connectivity - Central DOE issued devices
Your iPad will come connected to the internet—you will not need a WiFi connection or hotspot device. The internet connection is provided by T-Mobile, at no cost to you. Once you receive your iPad, you will be able to visit websites and do classwork immediately.
To be sure you're connected to the internet, a WiFi icon should appear at the top of your screen.
If your iPad isn't connected to the internet, make sure cellular data is turned on. Here's how:
Go to Settings.
Select Cellular Data.
Turn on Cellular Data.
Tap Cellular Data Options.
Verify that LTE and data roaming are turned on.
If you're still having trouble connecting your iPad to the internet, call T-Mobile at 1-800-375-1126. Tell them that you are part of the New York City Department of Education Rapid Response Program. Also, please have your iPad's Integrated Circuit Card Identifier (ICCID) ready. To find this, go to Settings > General > About > ICCID.
i-Pad Technical Support
Hardware: Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices.
Repairs:
Send an email to AppleCare at acnycdoe@group.apple.com. Please include the device’s serial number and a brief description of the issue.
If you are in District 75, email D75ATRepair-Replacem@schools.nyc.gov.
Software: Call the DOE Service Desk at 718-935-5100.
How-tos
